Refund Policy
All refunds with respect to payments made to Asian Institute of Nephrology and Urology Private Limited and its subsidiaries (“AINU Hospital”) shall be governed by this Refund Policy (“Policy”).
1. General Provisions
1.1 Payment Processing- Payments for services made through our Website and App are processed via a third-party payment gateway. Such transactions are governed by the terms and conditions and privacy policies of the payment processor/ bank.
1.2 AINU Hospitals disclaims any liability for issues arising from payment processing, including transaction failures or errors related to the third-party processor, bank, or credit card agency.
2. Refund Eligibility and Process
2.1 Notification and Request- To request a refund, person must notify AINU Hospitals via our website or email along with reason for such refund. We will acknowledge receipt of the request and initiate a review process.
2.2 Eligibility Criteria - Refunds may be issued at the discretion of AINU Hospitals under the following conditions:
2.2.1. Overpayment: There was an overpayment or duplicate payment for the service.
2.2.2. Incorrect Billing: There was an error in billing or invoicing.
2.2.3. Service Not Rendered: The service was not rendered.
2.3 Refund Procedure - Once eligibility is confirmed, refunds will be processed as follows:
2.3.1. Credit/Debit Card Payments: Refunds for cash payments will be processed to the bank account details provided by the client within 7-10 business days.
2.3.2. Bank Transfer: For payments made via NEFT/RTGS, refunds will be transferred to the originating bank account within 7-10 business days.
2.3.3. Cash Payments: Refunds for cash payments will be processed to the bank account details provided by the client within 7-10 business days.
2.4 Non-Refundable Services - Certain services, particularly those involving specialized or custom work, may be non-refundable once rendered, except as required by applicable law.
3. Cancellation Policy
3.1 Cancellation by Client or Service Provider
3.1.1 Client-Initiated Cancellation: Registration fees are non-refundable subject to internal policies of the Company. Consultation fees will be refunded in full if the cancellation occurs before the scheduled service.
3.1.2 Service Provider-Initiated Cancellation: If AINU Hospitals cancels due to the provider’s unavailability, a full refund of the consultation fees will be issued. Registration fees are non-refundable subject to internal policies of the Company.
3.2 Refund Method - Refunds will be processed via NEFT/RTGS and completed within 7-10 business days from the cancellation date.
4. Service Delivery
4.1 Delivery of Services- AINU Hospitals will strive to provide services within the agree
5. Miscellaneous
5.1 Policy Amendments - AINU Hospitals reserves the right to amend this Refund Policy at its discretion. Any changes will be communicated to clients and will be effective immediately upon posting on the Website.
5.2 Governing Law and Dispute Resolution - If a dispute arises between the Parties, they will first seek to resolve it by meeting with the Financial Controller of the Hospital. In the event the dispute is not resolved within 30 (thirty) days, the client may reach out to the Chief Financial Officer (CFO). In case of failure to resolve disputes, disputes shall be referred to a sole arbitrator, appointed by mutual agreement of the Parties, in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration will take place in Hyderabad, Telangana, and the arbitrator's decision will be final and binding. The Arbitration proceedings will be in English.
6. Contact Information
For questions, concerns, or to request a refund, please contact us at 040-67313131.
